eMado FAQ | Answers on Services, Pricing, Payment Methods & Delivery
The Emado FAQ page provides clear answers to common questions about services, pricing, payment methods, and delivery options. Whether you’re buying a pre-owned bike or selling one, the Emado FAQ is designed to help you understand how everything works quickly and easily. In this Emado FAQ, you’ll find helpful information about how to purchase a bike, available payment methods, and how pricing is determined. We aim to keep our pricing transparent and competitive, ensuring you get great value on every purchase.
The Emado FAQ also explains our delivery services, including shipping times and what to expect once your order is placed. All bikes are carefully prepared before dispatch to ensure they arrive in excellent condition and ready to ride.You can also learn more in the Emado FAQ about our returns process, customer support, and what to do if you need help after your purchase. If your question isn’t listed, our team is always available to provide further assistance and guidance.
- Why buy from eMado instead of private sellers?
Buying from a private seller can sometimes get you a good deal — but it can also come with uncertainty. At eMado, we aim to make buying a pre-owned mountain bike safer, easier, and more transparent.
WITH eMado, YOU GET:
- FULLY INSPECTED BIKES - Every bike is carefully checked before sale to help ensure it is safe, functional, and ready to ride.
- PROFESSIONALLY SERVICED AND PREPARED - Our bikes are serviced before sale, so you are not left dealing with unexpected setup or maintenance issues straight away.
- WARRANTY INCLUDED - Every purchase comes with a 3-month mechanical warranty, giving you extra peace of mind that private sales usually do not offer.
- HONEST DESCRIPTIONS - We provide detailed listings, clear photos, videos, and specs so you know exactly what you are buying.
- SECURE PAYMENT OPTIONS - We offer safe and flexible payment methods, including card payments, bank transfer, PayPal, finance options, and Klarna on eligible purchases.
- UK DELIVERY OR LOCAL COLLECTION - We can arrange tracked delivery across the UK or local collection by appointment in Doncaster.
- VIEWINGS AND TEST RIDES AVAILABLE - You can book a visit to see the bike in person and test ride it before buying.
- TRADE-IN OPTIONS - If you already have a bike, we may be able to take it in part exchange against one of our bikes.
- CUSTOMER SUPPORT BEFORE AND AFTER PURCHASE - If you have questions before buying or need help afterwards, we are here to assist.
- TRUSTED BUSINESS WITH REAL CUSTOMER REVIEWS - When you buy from eMado, you are buying from a business with genuine customer feedback and a reputation to protect.
- What types of bikes do you sell?
We specialise in high-quality, pre-owned mountain bikes, typically less than 3 years old. All bikes are carefully selected for condition and spec, and are fully serviced before sale.
Our stock mainly includes:
- Full-suspension mountain bikes
- Hardtail mountain bikes
- Occasional electric mountain bikes (e-MTBs)
- What condition are the bikes in?
Our core range features carefully selected used bikes, but from time to time, we also stock brand-new models when available. To help you understand the state of each bike, we list them under one of the following categories based on their age, cosmetic wear, and component condition:
- New: Never unused second-hand bikes.
- Like New: In pristine condition, often showing little to no signs of previous use.
- Excellent: Very well-maintained with only minimal cosmetic marks.
- Very Good: Fully functional and high-performing, with some minor cosmetic wear from regular riding.
For full transparency, every bike listing includes detailed photos, a walk-around video, and a comprehensive spec list, so you know exactly what you are buying. Regardless of the cosmetic grade, every bike is fully inspected, serviced, and ready to hit the trails the moment it arrives.
- Can I view or test ride a bike before buying?
Yes, absolutely! Viewings and test rides are welcome at our showroom in Doncaster. Because we are not a stationary retail store, all visits must be made by prior appointment only.
This ensures we have the specific bike ready for you and and we are available to answer any questions. Please CONTACT US in advance or use our ONLINE BOOKING FORM to arrange a day and time for your visit.
- Do you offer delivery?
Yes—we provide fast and reliable delivery options across the UK to suit your needs.
1. Tracked Courier Delivery (Boxed) Most bikes are shipped via FedEx or another specialist courier in a secure bike box.
- Standard Delivery: 3–5 Business Days.
- Express Delivery: 1–2 Business Days.
- Northern Ireland & Remote Regions: May take slightly longer.
Assembly Note: To fit in the box, bikes are partially dismantled (front wheel, handlebars, and pedals removed). We provide clear assembly instructions to get you on the trail quickly.
2. OUR Local Delivery (Fully Assembled) If you are located within 80 miles of Doncaster, we can offer our own delivery service.
- Benefit: The bike arrives fully assembled and ready to ride.
- Coordination: We will contact you directly to arrange a specific delivery date.
- Requirement: The person who placed the order must be present to sign for the bike upon arrival.
3. Fully Assembled - Tracked Courier Shipping For specific orders, such as electric bikes or upon request, we can use specialist couriers to deliver a fully assembled bike nationwide. This typically takes 4–5 working days.
Shipping Rates: All rates are calculated at checkout based on your order value, location, and chosen delivery method. You will receive tracking details the moment your bike is dispatched.
- What payment methods do you accept?
We offer a wide range of secure and flexible payment options to help you get your new bike on your terms:
- Standard Payments: We accept all major credit and debit cards, bank transfers, and PayPal (including Pay in 3 or PayPal Credit).
- Financing & Instalments at Checkout: Choose to spread the cost over 3, 6, or 12 months directly at checkout (interest may apply).
- Extended Terms: Instalment plans of up to 24 months are available—please contact us for more information on how to apply.
- Klarna: We offer "Buy Now, Pay Later" through Klarna. This is generally suitable for bikes priced under £1,400 due to Klarna’s standard limits.
- In-Person Collections: If you are visiting our unit, we accept cash, card payments, or bank transfers.
- Reservations: To secure a bike, we can send you a secure payment link for a card deposit or provide bank details for a transfer.
- Can my bike be delivered fully built?
Yes, we can deliver your bike fully assembled and ready to ride straight to your door!
This service is perfect if you want to skip the unboxing and technical setup—no packaging to dispose of and absolutely no assembly required.
- Free Local Delivery: We offer this service for FREE within 30 miles of Doncaster (minimum order of £600.00).
- Wider Coverage: For areas further away, a fully built delivery option is available. The specific cost for your location will be calculated automatically at checkout.
Delivery Window:
- 1–3 Business Days if delivered directly by our eMado team.
- 3–5 Business Days if sent via a specialist third-party tracked courier service (for deliveries over 80 miles of Doncaster)
Because the bike is delivered by our team or specialist couriers, we will coordinate with you to ensure a smooth hand-off and a convenient delivery window.
- Can I reserve the bike?
Yes, we can hold a bike for you! We offer flexible reservation options ranging from 48 hours to 14 days (with a maximum limit of 21 days) to ensure you don't miss out on the perfect ride.
- Under 48 Hours: Contact us, and we can often hold a bike for a short window without a deposit while you arrange your viewing.
- Long-Term Reservations (Over 48 hours): To secure a bike for a longer period, we require a deposit.
- Deposit Amount: This ranges between 5% and 20% of the bike's value, depending on the duration of the hold.
- Payment: The deposit must be paid within 24 hours of your reservation request via a secure payment link (card payment) or bank transfer.
Important: We are unable to reserve any bike for longer than 21 days.
If you'd like to put a bike on hold, please get in touch with us:
- Phone: 0738 7589 968
- Message: CONTACT US
- Can I collect the bike in person?
Definitely! You are more than welcome to collect your bike directly from our unit in Doncaster.
As a bonus, we offer a special Collection Discount when you pay and collect in person:
- £50 Discount on all bikes with a value over £1,000.
- £100 Discount on all bikes with a value over £2,000.
To take advantage of this, please CONTACT or use our BOOKING FORM to arrange a collection time. This ensures we have the bike prepped and ready for you when you arrive.
- Do you offer part exchange or trade-ins?
Yes, we do! We are happy to accept high-quality mountain bikes as a trade-in against any of our available stock. This is a great way to lower the cost of your next bike while saving you the hassle of selling your old one privately.
If you have a quality mountain bike you’d like to part exchange, simply send us the details and a few clear photos, and we will provide you with a fair valuation.
- Do your bikes come with a warranty?
Absolutely. We take pride in the quality of our bikes, which is why every purchase includes a 3-month mechanical warranty as standard. This ensures you have total peace of mind the moment you hit the trails.
If you are looking for even longer-term protection, extended warranty options may be available—please ask our team for more details during your purchase.
- What is your returns policy?
We accept returns within 14 days, provided the bike is unused and in the same condition as when delivered. Return shipping is the buyer’s responsibility unless the bike is faulty.
We have tried to provide as much information as possible in our FAQs to help you make the right choice. However, if you have any further questions or need specific advice about a bike, please don’t hesitate to reach out.
Drop Us a Message
Please fill out the contact form below, and our team will get back to you as soon as possible. Alternatively, you can reach us directly at 0738 7589 968. We look forward to hearing from you!
